25 December 2011

SilverCrow's Website is Back in Business

Yesterday (24 December 2011), Network Solutions deleted our domain name (SilverCrowCreations.com) in error. After over seven hours of discussion, they originally told us that we would not have service again until sometime next week! We found this quite distressing as this was their fault.

Their system allowed them to delete the name electronically but did not allow them to reinstate it without human intervention. While we love technology that requires humans, we were quite distraught at the prospect of losing that many days of business because our sole means of making money is through SilverCrowCreations.com!

This all started early in the morning. Around 10:00 pm EST, Network Solutions found a gracious human technology expert who fixed everything for us on the holiday. We do appreciate Don's efforts and applaud his work and his demeanor.

We hope that the company will learn from the error and be able to address such issues in the future without such intervention on our part.

SilverCrow is a very small company - just Pete & Annie and a few friends that help us out. Many of you already know that Pete is in the hospital recovering from his liver transplant (he is improving daily, by the way). So, we are grateful to have a business that allows us the flexibility to work during all kinds of hours.

With just the two of us and our friends, we are usually able to address all of our customers needs in what we hope is a timely manner. We appreciate all of our customers supporting this small family-owned and operated business through the years - since 1997!

Our telephone number is published on every page of our website and here it is, just in case you cannot find it: 724-379-4850. And you can always reach us on Facebook.

We do not support technology, but we have had many birthday and anniversary "emergencies" and hope to be able to take care of those special days for everyone.

While Pete is recovering, we're a touch slower than usual, but our great friends and neighbors, Alan, Michelle, Trish, Dave, Valerie and Tanner have been helping us stay on track!

We're thankful to Network Solutions for the help - especially to Don.

7 comments:

  1. You are an amazing woman, Annie! You are an example of strength, love, and perseverance for all of us!

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  2. Yay!!!!! I was very concerned about the business you'd be missing, and I'm glad you found a real human who was willing to do the right thing and get you back online. Three cheers for Don!

    Hugs to Annie, Pete and all the crows, and Happy Holidays to you all.

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  3. wishes for a speedy recovery

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  4. I love your little company!

    I live north of Pittsburgh (Freedom) and unfortunately this year due to the economy we weren't able to use your company much at all.

    We usually like to have a few things in the stockings from you. In the last 4 yrs it was just Mr's income that was effected. But this year I was put part time and he was out there fending for himself!

    Hopefully next yr we will be getting more stocking stuffers from you. Our kids love the variety! You have such great stuff!

    Love you!

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  5. Thanks everyone! How kind you all are! We've had a few odd turns in live lately! And now we seem to be on the right road. We promise to do more everywhere soon!

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  6. I've saved your site as a Favorite after finding a card designed by KiKi with a quote by Mary Ann Evans Cross (George Sand) "Blessed is the influence of one true, loving human being upon another." I'd like to humbly invite you and your readers to visit my blog - https://honoringthoseyoulove.blogspot.com and subscribe by e-mail. I'm extending my gift of prose to the world. I welcome feedback. LOVE your site. I'm subscribing. Thank you!

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  7. Your silvery metal wings are really darling! Who doesn't love supporting indie owners? So here's wishing you continued success!
    ♥Sharon

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